Terms and Conditions of Sale.
Home Basics is a registered Scottish Charity dealing in the re-use of used household items and furniture.
1. All goods are ‘sold as seen’. All our items are donated, second-user items and will show signs of wear. It is the customer responsibility to fully inspect an item prior to purchase to ensure that it is suitable for their purpose. No refunds will be provided for goods returned due to their condition at the time of sale.
2. It is the customer responsibility to ensure that items of furniture can fit into their property and that our drivers have sufficient access to the property. Customers must check the dimensions of internal and external access point including doors, corridors, stairs, lifts and corners. Our drivers will make every reasonable effort to deliver an item to where the customer requests. If we are unable to deliver an item due to restricted access, we will offer a refund. Delivery fees are not refundable and you will be charged a re-stocking fee (equivalent to the delivery charge) for returning the item/s to our store.
3. Items purchased over the phone (unseen) may be eligible for a refund within 14 days. Delivery fees are not refundable & you will be charged an additional fee for collection, if required.
4. Paid items will only be stored for a maximum of 7 days, after which the item will be placed back on sale and a refund provided on production of the original receipt.
5. If an item cannot be delivered due to the customer not being present on the agreed delivery date, an additional delivery charge must be paid before another delivery is agreed.
6. Electrical items are guaranteed for 3 months. If an electrical item fails, please return it to Home Basics with the original receipt for inspection. A full refund or replacement (if available) will be offered on faulty items after inspection
7. Any refund will only be considered on the production of the original receipt, otherwise a credit on account will be offered. The type of refund (cash, card refund, or bank transfer) will be at the discretion of Home Basics.
Customer Survey £50 Prize Draw Terms & Conditions – Closing 30th June 2026.
1. Promoter – This prize draw is run by Home Basics only.
2. Eligibility – The prize draw is open to UK residents aged 18 or over. Employees and volunteers of Home Basics and their immediate families are not eligible to enter.
3. How to Enter – Entry is free and no purchase is necessary. Participants can enter by completing the Home Basics customer survey. Only one entry per person will be counted.
4. Opening & Closing Dates – The prize draw closes at 4pm, Tuesday 30th June 2026. Entries received after this time will not be included.
5. The Prize – One winner will receive a £50 Home Basics voucher. The prize is non-transferable and cannot be exchanged for cash or an alternative.
6. Winner Selection – The winner will be chosen at random from all eligible entries within 2 days of the closing date.
7. Notification – The winner will be contacted using the details provided in the survey. If the winner does not respond within 7 days, Home Basics reserves the right to select an alternative winner.
8. Publicity – The winner may be asked for permission to share their first name and general location (e.g. town) for promotional purposes. This is optional.
9. Data Protection – Any personal data provided will only be used for the purposes of administering the survey and prize draw and in line with data protection legislation. It will not be shared with third parties.
10. General – Home Basics reserves the right to amend or withdraw the prize draw at any time if necessary due to circumstances beyond its control.